At Mecofed Spices, we want you to be satisfied with your purchase. Since we sell food products and spices, returns and refunds are handled carefully for safety and quality reasons.

01. Returns

Due to the nature of food products, we generally do not accept returns once products have been delivered.

However, returns or replacements may be considered if:

• You received the wrong product
• The product arrived damaged
• The package was tampered with during delivery

To request assistance, please contact us within 48 hours of delivery with your order details and clear photos of the issue.

02. Refunds

If a refund is approved, it will be processed to your original payment method.

For payments made through Razorpay, refunds are typically processed within 5–7 business days, although some banks and payment methods may take up to 10 business days to reflect the amount in your account.

Refunds may be issued in cases such as:

• Damaged or defective products
• Incorrect items shipped
• Orders cancelled before dispatch

03. Non-Refundable Situations

We may not provide refunds for:

• Change of mind after delivery
• Minor packaging variations
• Delays caused by courier services beyond our control
• Incorrect shipping information provided by the customer

04. Order Cancellation

Orders may be cancelled before they are shipped. Once dispatched, orders generally cannot be cancelled.

05. Contact Us

For any refund, return, or cancellation requests, contact us at:

Mecofed Spices
Shillong, Meghalaya, India
Email: mecofed.mktg.div@gmail.com